Frequently asked questions

If i buy a deal. Do my friends have to buy the same deal for me to get the discount?

What happens if we don't reach the first discount level?

I cannot log in to my account. What should I do?

The deal I purchased is not activated yet. Can I still enjoy my experience?

I’ve lost the email with my voucher, what should I do?

I never received my voucher via email?

I can’t see a deal I’ve purchased in ‘My Account’

My voucher has expired. What can I do?

The business is not honouring the voucher.

The business is saying my voucher has already been used.

I can't get in touch with the business. What should I do?

Can I get a refund?