No. As long as the deal reaches the first discount bracket then everyone who buys the deal gets the discount. It doesn't even need to be your friends. Even if someone you don't know buys the deal, the discount levels can still be reached. That's why if you buy you need to share it, not only with your friends, but in traveller groups and anywhere else you can think of.
You'll get a full refund which you can spend on another deal or you can transfer back to your bank. The reason we can negotiate big discounts is because we guarantee our partners customers in exchange for the discount.
No, that's the great thing about TravellerMates. You can pick a date independant from anyone else who buys the deal. Your date is also changeable as long as there is availability and you do it 48 hours before your scheduled date.
Usernames and passwords are case sensitive. Please ensure you are entering the details exactly as you did when you signed up for the first time. If our system is still not recognising your login details try changing your password by following the instructions after clicking the ‘change my password’ link.
The reason we can get such big discounts is because we can guarantee our partners a minimum number of people. If there is still time left before your experience date you still have a chance of enjoying the discount. You never know, you might even reach the second discount bracket. It’s up to you to share it and let people know about the deal. Remember our motto: More Mates, Better Rates!
You can print your voucher when you log into your account page under the bookings tab at any time, but make sure you maximise your discount and you don’t print your voucher until you are claiming your deal because when you print that’s the price you pay.
Your voucher is valid for up to 1 year for the value you paid for it. You will not receive the initial discount, but you can use it against a full value item when you pay the difference directly to the business where your deal takes place.
We withhold payment to our partners until 30 days after your voucher has expired. Please get in touch on email@example.com and we’ll do our best to refund your money. Unfortunately we cannot refund vouchers that have already expired, but not been used.
Each voucher has a unique code which is randomly generated. This voucher can only be used once. Email us at firstname.lastname@example.org and send us your voucher code and a short explanation and we’ll work to find a solution.
As long as your experience isn’t due to start up to 48 hours from now then you can change the date in your account section. Simply click on your voucher and click on the change date option. Assuming there is still availability then you can change no problem.
Unfortunately if there is no availability on the date you want it is not possible to get a refund, however, your voucher is valid for the price you paid for up to a year after the deal expires. Please contact the partner directly and they will do their best to accommodate you on your chosen date.
Unfortunately our vouchers are only valid for the dates described in the deal. Our partner will honour the value you paid for the voucher for a period of up to 1 year after it’s expiry date against a full value item. Please contact our partner directly to arrange an alternative time that suits.
Sometimes it can be difficult to reach a business shortly after they're featured because of the volume of traffic. Make sure you're using the correct contact information listed on your voucher.
If you've waited a week or so and are still having trouble, please contact us on email@example.com. Provide a few details about the problem, and we'll reach out to the business to help and ask them to contact you directly.
Any unredeemed, unprinted TravellerMates voucher may be cancelled up to 48 hours after purchase. After this time, all sales are final, but you can always give your voucher to a friend or family member to use instead (unless the Fine Print specifies otherwise).Your TravellerMates vouchers is worth at least the amount you paid for it for up to a year - even if the promotional value has expired.
You'll never pay the full price. Buy now at 20% off and share to help activate the deal. If we don't hit the target you'll get a full refund or a credit towards another deal.